Question 1

How do I activate an eSIM on iOS?

Accepted Answer

On iPhone: Go to Settings > Cellular > Add eSIM. Scan the QR code provided by your carrier or paste the activation code. Once added, make sure to enable Data Roaming for the eSIM only. If no service appears, toggle Airplane Mode for 10 seconds and try again.

Question 2

How do I activate an eSIM on Android?

Accepted Answer

On Android: Go to Settings > Network & Internet > SIMs > Add eSIM. Choose to scan the QR code or enter the activation code manually. Once added, set the eSIM as your Data SIM and enable Mobile Data. Some devices may require a restart for the eSIM to be fully activated.

Question 3

Can I keep my physical SIM active while using an eSIM?

Accepted Answer

Yes, you can keep your physical SIM active for calls and SMS while using the eSIM for mobile data. Most devices allow you to select which SIM handles data, calls, or texts separately.

Question 4

What should I do if my eSIM does not activate?

Accepted Answer

If your eSIM fails to activate, double-check the QR code or activation code. Ensure your device is connected to Wi-Fi during activation. Restart your device, and if it still doesn’t work, contact your eSIM provider for troubleshooting or request a replacement QR code.